Freshdesk’s free iOS tool designed to allow developers to engage directly with consumers via their apps.
iOS developers are set to benefit from a new tool aimed at improving consumer relationships in the form of MobiHelp, a free mobile SDK from Freshdesk.
Designed to improve customer support within mobile applications, Freshdesk’s MobiHelp allows developers and customers to communicate directly regarding their specific problem, therefore streamlining the process of finding the necessary solution.
“Consumers don’t spend much time trying to figure out apps. If they don’t get it within the first few minutes, chances are they’ll never come back,” said Zach Baker from Ultragalactic Corporation, a current Freshdesk customer. “With MobiHelp, we get to share solutions with our users, and they can talk to us directly from the app.”
With the MobiHelp SDK available for free, Freshdesk also offers a freemium pricing model, whereby the first agent is free forever. This means that app developers can download the MobiHelp SDK, integrate it into their apps and begin supporting customers through Freshdesk without spending a penny.
The Freshdesk service works by converting each piece of user feedback into support tickets, allowing developers to mark status and manage their progress. MobiHelp then pulls in the user’s app and device ID so that developers receive key details about the user’s environment. Furthermore, MobiHelp also monitors for crashes and sends automatic crash reports directly to the developer.
Meanwhile, developers can also use Freshdesk to support users via traditional channels, such as email, their website, and even social media
“Smart devices and social media together have been able to connect people across the globe and break geographic barriers. Yet, users need to create new logins, use different tools and generally jump hoops just to give feedback to developers for apps they use everyday,” commented Freshdesk CEO, Girish Mathrubootham. “Freshdesk MobiHelp brings the critical piece of user engagement right inside the app, and bridges the gap between iOS developers and the users of their apps.”
Earlier this year, it was also reported that Google Play is developing a service that will allow developers and app users to communicate directly.