Fraud management and Revenue Assurance solutions to support functionality that speeds up leakage detection.
MACH has revealed that Dhiraagu, a telecoms service provider in the Maldives, has selected its Revenue Protection platform to minimise revenue leakage, caused by fraud and billing inaccuracies, across its mobile and fixed line networks.
The cloud-based managed communication services provider’s Revenue Protection platform is comprised of its FAME Fraud Management and CASHBACK Revenue Assurance systems.
Dhiraagu opted for this platform on account of its architecture and for its unique “in memory computing” functionality, which is designed to significantly reduce the overall time required to detect and stop any type of revenue leakage.
Operators across the globe are becoming increasingly vigilant with regard to revenue leakage in recent years. Juniper Research has reported that fraud and revenue leakage caused by billing inaccuracies cost the mobile industry US$58.4 billion in 2011.
Furthermore, the research firm has also suggested that this figure could reach US$296 billion by 2016, or 23 per cent of total revenues, should operators fail to take appropriate measures.
MACH was selected from a competitive bid process to provide Revenue Protection for Dhiraagu’s network. Avnish Jindal, CFO at Dhiraagu, explained: “MACH’s integrated Fraud Management and Revenue Assurance platform provides us with strategic insight into our business, enabling us to reduce costs and improve efficiency across the board. MACH’s Revenue Protection portfolio perfectly aligns to our organisational processes and policies and its integrated features fully support our network expansion plan for new technologies. As an existing customer of MACH for roaming services, and having experienced its great track record for delivery and support, we are extremely confident this rollout will be a success. MACH is a trusted partner that can support us for the long haul.”
Rasmus Holst, senior vice president, Market Offering, MACH, also added: “It’s fantastic to be working with the number one telecom brand in the Maldives. With increasing fraud activity and greater competition in the telecoms industry, tightening up on revenue leakage is an absolute necessity. By combining business intelligence capabilities within the Revenue Protection platform, operators can evaluate process efficiency, revenue, cost and profit margins at more discrete levels, such as by bundle, offer, product, device or partner.
“We also aim to give our customers flexibility in how they adopt the platform: whether via a licensed software model or as a cloud-based, managed service. Cloud-based managed services, in particular, provide a compelling new delivery angle, eliminating CAPEX and tying OPEX directly to operational requirements.”