Refund Manager will enable consumers who interact with mobile competitions or votes, outside the campaign timeframe, to self-serve refunds. So, if an entry to a campaign is early or late, consumers get the opportunity to be reimbursed, or to donate the cost of their entry to a charity pre-ordained by the broadcaster. It’s done using web based interface, through which the consumer enters a mailing address for the refund cheque, or selects the charity.

Additional functionality allows the client to cap the number of refunds per campaign, view data on monies claimed/donated and download reports on consumer activity.  It can be ‘plugged’ into any of MIG’s applications and integrated into an external application via its API set or via a CSV upload. Refund Manager has been designed in-line with PhonepayPlus regulations.

Barry Houlihan, MD, Mobile Interactive Group said: “MIG is committed to providing compliant and robust services to our clients. The integration of Refund Manager ensures the consumer is protected, whilst also rebuilding trust in participation TV services like time sensitive competitions and SMS voting.”

Advertisement